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Refund and Returns Policy

All Rights are reserved with “INNOVATE GRAPHIX”


Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. But please note that if Certificate is approved and installed in regard to Digital Signatures, then this Policy wont be applicable in such cases

Several types of goods are exempt from being returned that include APPROVED Digital Signature Certificates

Additional non-returnable items:

  • Websites Fully Developed
  • Service fully implemented

To complete your return, we require a receipt or proof of purchase. [Invoice]

Please do not send your purchase back to the manufacturer or any other party.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7-8 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item via SpeedPost or any other Courier service to our Office Address: No.10, 2nd Floor, 10th Cross, Bagalagunte, Bangalore – 560 073

Shipping returns

To return your product, you should mail your product to: No.10, 2nd Floor, 10th Cross, Bagalagunte, Bangalore – 560 073 .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.